Privacy Policy

Last updated: 10/11/2025

1. Introduction

Welcome to Offset Facilities Management Ltd (“we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or contact us regarding our services.

2. Information We Collect

We may collect and process the following types of information:

Personal details such as your name, email address, phone number, and company name when you contact us through our website, email, or phone.
Technical information such as IP address, browser type, and website usage data (e.g., via Google Analytics).
Communication records when you interact with us directly.

We do not collect or store any payment details, and we do not sell products online.

3. How We Use Your Information

We use your information to:

Respond to your enquiries and provide our facilities management services.
Improve our website, operations, and customer experience.
Comply with legal and regulatory requirements.
Communicate with you about our services, if you have opted in to receive updates.

4. Legal Basis for Processing

We process your personal data on one or more of the following legal grounds:

Consent – when you voluntarily provide your details.
Contractual necessity – to provide services or respond to requests.
Legitimate interests – to manage and grow our business responsibly.
Legal obligations – to comply with relevant UK regulations.

5. Data Storage and Security

We implement appropriate technical and organisational measures to keep your data secure and to prevent unauthorised access, disclosure, or loss.
Your personal data is stored securely within the United Kingdom or the European Economic Area (EEA).

6. Data Sharing

We do not sell, rent, or trade your personal data.
We may share data only with trusted third parties (e.g., IT or website hosting providers) who support our operations, under strict confidentiality and data protection agreements.

7. Cookies

Our website may use cookies to enhance usability and analyse visitor traffic. You can adjust or disable cookies in your browser settings. Please refer to our Cookie Policy for more details if available.

8. Your Rights

Under UK data protection law, you have the right to:

Request access to the data we hold about you.
Ask for corrections or deletion of your data.
Withdraw consent at any time (where applicable).
Object to or restrict how we process your data.
File a complaint with the Information Commissioner’s Office (ICO) via https://ico.org.uk.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal, regulatory, or contractual obligations.

10. Contact Us

If you have any questions about this Privacy Policy or the data we hold about you, please contact us:

Offset Facilities Management Ltd
Registered in England and Wales

Company Number: 10932048
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: info@offsetfacilitiesmanagement.co.uk
Phone: +44 (0)7852 262 304